Impeccable Home Cleaning & Painting Solutions (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us through our website, booking platform, phone, or in-person.
What personal information do we collect from the people that visit our blog, website ?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, Payment information (processed securely via third-party platforms like Stripe), Any additional information you provide via contact forms, phone calls, or WhatsApp or other details to help you with your experience.
How do we collect information?
We collect information from you when you register on our site, Contact us via email, phone, or social media, respond to a survey, fill out a form, Subscribe to updates or promotions, Provide information during or after a service.
Why We Collect Your Information? We use your information to: Send occasional promotions (only if you have opted in), Schedule and deliver our services, Contact you with updates or changes to your booking, Send booking confirmations and reminders, Process payments securely, Improve our services and customer experience.
How do we protect your mobile phone number?
We value the privacy of your mobile phone information and are committed to handling it responsibly in compliance with applicable regulations. By providing your mobile phone number, you consent to receive text messages related to the services or transactions you have requested. Message and data rates may apply. You may opt out of receiving messages at any time by replying STOP, and you may receive a confirmation message of your opt-out. We do not share, sell, rent, or disclose your mobile phone number to third parties or affiliates for marketing or promotional purposes. Your mobile information may be shared only with trusted vendors, affiliates, or service providers solely as necessary to deliver our services (for example, with a secure messaging provider for sending SMS notifications). Any third party engaged to process or transmit mobile communications on our behalf is contractually obligated to maintain the confidentiality and security of your information. We will retain your mobile phone information only as long as necessary to fulfill the purpose for which it was collected, unless a longer retention period is required by law. By continuing to use our services or providing your mobile phone number, you acknowledge and agree to this Mobile Phone Number Privacy section.
How do we protect your information? We do not use vulnerability scanning and/or scanning to PCI standards.
An external PCI compliant payment gateway handles all CC transactions.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers, We do not sell, rent, or share your personal information with third parties, except where legally required or to facilitate essential business services.
Children Online Privacy Protection Act
We does not knowingly collect personal information from children under the age of 13. Our services and website are intended for adults or persons over the age of 18 who are able to make service bookings. If we become aware that we have unintentionally collected personal information from a child under 13, we will take reasonable steps to delete that information as soon as possible. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at info@impeccablehome.com.au so we can take appropriate action.
We use cookies to:
We use cookies to enhance your experience on our website. Cookies are small data files stored on your device that help us:
- Understand and remember your preferences for future visits
2. Track traffic and interactions on the site
3. Improve the performance and features of our website
We may also use trusted third-party services (such as Google Analytics or Facebook Pixel) to monitor this information on our behalf.You can choose to have your computer warn you each time a cookie is being sent, or disable cookies entirely via your browser settings. Please note that some features of our website may not function properly if you disable cookies.
Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
• Remarketing with Google AdSense
• Google Display Network Impression Reporting
• Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Access & Updates
Users can visit our site anonymously. Our Privacy Policy is clearly linked on our homepage and is accessible from all major pages. Any updates or changes to this policy will be published on this page. You may request access to or correction of your personal information by: Emailing us at info@impeccablehome.com.au, Calling us Sending a message via our contact form or WhatsApp. We are committed to maintaining transparency and protecting your personal information.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
www.impeccablehome.com.au
info@impeccablehome.com.au
Hobart, Tasmania.